Auckland City & West Coast Luxury Tour
TIME Unlimited Tours
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Frequently Asked Questions


Are your tours environmentally-friendly?
We are very proud to be recognised as a Qualmark Endorsed Visitor Activity. We have also repeatedly achieved Qualmark Enviro GOLD as one of the most environmentally-friendly tourism businesses in New Zealand. In addition we have won many major awards, such as the National Geographic World Legacy Awards, for our environmentally-friendly Eco Tours, which are among the most sustainable and environmentally-friendly tours in Auckland and New Zealand.
Do I have to be fit?
This depends on the tour you would like to book. Most of our Auckland Tours cater for individuals with quite varied fitness levels and requirements, so if in doubt please just ask us. It’s about enjoying our amazing environment rather than walking the longest possible distance. 
Do you take children on your tours?
Children are welcome on all our tours including our Auckland Tours, Auckland Maori Tours and Private Luxury Tours. Where we don’t take children it is only due to our extensive safety precautions and to keep them safe. We don't take infants (aged 0-3 years) on our public tours i.e. our various tours that are non-private, such as Auckland All Inclusive Full Day Tours and Auckland Maori Tours. However if you are travelling with infants we would still love to welcome you on one of our various Private Tours! 
How can I book your various Auckland Tours?
You can book via phone, by email or online via the “Book Now” buttons on each tour page. 
How long are your tours?
Our Half Day Tours are 4 hours (9:00 to 13:00 or 13:00 to 17:00);
Our Full Day Tours are 8 hours (9:00 to 17:00);
Our Multi-Day Tours are as per your requirements, from 2 days to as many days as you would like;
Our Private Tours are designed to fit in with your specific timeframes.

We don’t like bus tours in large groups. So what is the group size for your tours?
Our Auckland Tours cater for Free Independent Travellers (FIT) that wish to experience a more personal and high quality tour than provided with lots of other people on the same tour. We target individuals, couples, families and small groups of usually up to 15 people max on any one tour to ensure it’s all really personal and fun. We can also easily cater for larger groups on Private Tours.
What do you provide?
On all our Auckland Tours we provide everything you need for your tour such as all transport from and to your accommodation in Auckland city, lunch at one of our favourite local eateries (on SMALL GROUP full day tours), snacks and hot/cold drinks.  With prior notice, we also cater for special dietary requirements.  We also carry extensive safety equipment where applicable to maximise our safety in all situations. All our guides are also fully qualified in first aid for your peace of mind.
What do your various Auckland Tours cost?
Our tour prices vary depending on which Auckland Tour you would like to book. Please refer to each individual tour section for exact prices. Please note that our tours are highly personal and we include transport, lunch (on SMALL GROUP full day tours) plus snacks and hot/cold drink on our various Auckland Tours. Also included are all taxes and park fees where applicable. 
What gear do I need?

For all our tours please bring clothes suitable for the weather conditions on the day. We recommend in addition


• A rain jacket and spare clothes to change into in case you get wet. 
A sunhat (or warm hat in winter), sunscreen and sunglasses 
• Your camera with LOTS of battery and memory space! 
• Good walking shoes or hiking boots (for Hiking Tours) 
• Swimming gear in summer 
• A smile! 


Please let us know if you need anything; we are always happy to help. 


What happens if it rains or the weather is bad?
No problem if it rains. We can help out with umbrellas etc and please remember that for several of our tours we visit a subtropical rainforest, so that's all part of the fun! 
What if I prefer a different departure time?
Please ask us; we may be able to accommodate you. On all our Private Tours we can of course cater exactly to your requirements. 
What is your guide to client ratio?
We pride ourselves in offering small and very personal tour experiences . Our guide to client ratio is usually max 1 to 15. This is to keep it all really personal and also for safety reasons. In any case, we ensure that we offer highly personal tours that create lasting great memories.         
What is your payment and cancellation policy?
Payment can be made when booking by cash, cheque (needs to be cleared before a tour is booked), electronic bank transfer or credit card (Visa, MasterCard or American Express). We can only make bookings upon receipt of payment and we cannot reserve spaces on our tours unless we have firm and paid bookings.

Cancellation Fees for Auckland Small Group Tours: After booking has been confirmed and more than 30 days: No charge. From 7 to 30 days: 20%. From 48 hours to 7 days: 50%. Less than 48 hours or no-shows: 100%. We highly recommend that you cover yourself against loss or injury by taking out comprehensive travel insurance.

Cancellation Fees for all Private Tours: After booking has been confirmed and more than 30 days: 20%. From 7 to 30 days: 50%. Less than 7 days: 100%. We highly recommend that you cover yourself against loss or injury by taking out comprehensive travel insurance.

What is your safety record?
We have a 100% safety record since starting operation back in 2005. As a very safety conscious business we provide all safety related items and an extensive briefing to all participants is provided before, and where appropriate during, all our tours. We also ensure safe and careful operation of all our high-quality equipment, so gear is provided under the condition that clients will be liable to pay for any damage they may cause. 
Where do trips depart from?
Pick ups and return are can be from the main entrance to the Sky Tower in the centre of Auckland, or from outside the Auckland Ferry Building for all our Auckland Tours. We also pick up and return to your Downtown Auckland accommodation or cruise ship to make it easiest for you. We do ask you to wait at the entrance of your hotel, since parking can be quite a problem when picking up from some Auckland inner city hotels.
Where do we go?
This depends on the tour you have booked with us. We visit a variety of stunning locations in the Auckland region and beyond to ensure you see only the very best of our amazing country that is New Zealand. Please click on each tour section for more details.
Will I be safe on your tours?
Our guides are extensively qualified to ensure you will be safe on all our tours. In fact we exceed all normal safety precautions where possible to ensure you have both a great time and are safe while in our care. 
Can I view your full terms and conditions?
Click Here to view our full terms and conditions





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What our customers say:
Your Auckland Tour was the best day out we have had. Great tour with lots of interesting info from someone who was more like a friend than a tour guide. Thank you very much!
Daniel Emery
TIME Unlimited Tours
Our Guides
Daniel is originally from Switzerland. He spent the whole of 1973 on a working-holiday and back-packing throughout New Zealand and immediately loved the diversity of the country. Upon marrying his Kiwi girl-friend in Switzerland they returned in 1977 to settle in Auckland and start a family.
Global Tourism Award Winner
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Contact Us
Mailing Address:
Suite 276/92 Franklin Rd
Freemans Bay
Auckland 1011
New Zealand
+64 9 846 3469
+64 274 846 369
 
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